The Company:
We are a leading provider of satellite television, wireless services, and innovative technology solutions. With over 40 years of industry experience, we have consistently disrupted the market by pioneering advancements. We are committed to delivering exceptional service and connectivity to millions of customers nationwide. Our team is driven by a passion for innovation, collaboration, and growth, making this an exciting place to build a career and shape the future of communication.
Senior AWS Connect Developer
We’re seeking a highly skilled Senior AWS Connect Developer to design and maintain advanced, scalable contact center solutions using AWS technologies. This role focuses on building customized, integrated platforms that improve both customer and agent experience.
Key Responsibilities:
AWS Connect Development & Optimization
- Design and implement AWS Connect contact flows, IVRs, routing logic, and custom configurations
- Enhance agent tools and customer experiences through custom attributes, prompts, and workflows
- Monitor and optimize system performance using AWS CloudWatch and analytics
Lambda & Backend Logic
- Build Lambda functions in JavaScript or C# to support call routing, backend operations, and API integrations
- Use serverless technologies for business logic, data processing, and backend workflows
AWS Integrations
- Integrate AWS Connect with services like Amazon Lex (chatbots), DynamoDB (data), S3 (files), and other AWS tools
- Use AWS SDKs/APIs for smooth data exchange between systems
API Development & Gateway
- Develop secure RESTful APIs via AWS API Gateway
- Implement authorization, throttling, and gateway policies
- Design scalable APIs using OpenAPI/Swagger specs
Monitoring, Documentation & Best Practices
- Track key performance metrics like wait times and call resolution rates
- Document code, designs, and support processes
- Ensure compliance with AWS security and development best practices
Cross-Functional Collaboration & Support
- Work with teams across product, development, support, and operations
- Participate in agile development processes and provide ongoing technical support
- Troubleshoot complex issues related to infrastructure, integrations, and performance
Required Experience & Skills:
- 4+ years developing enterprise solutions using Java, Node.js, or Spring Boot
- Hands-on experience with AWS Lambda, DynamoDB, S3, CloudFormation, IAM, and CloudWatch
- Deep understanding of call center systems, telephony integrations, and IVR routing
- Strong API development experience, including lifecycle management and CI/CD pipelines
- Skilled in JavaScript, Python, Java, or React
- Familiarity with containerization and orchestration tools like Docker and Kubernetes
- Understanding of OAuth, SAML, microservices, and event-driven architecture
- Agile/SCRUM development background with strong communication and documentation skills
Preferred Tools & Technologies:
- Apigee, Swagger/Swagger Hub
- GitLab, Jenkins, or similar CI/CD tools
- Kubernetes for deploying microservices
- API Gateway and cloud security best practices
Equal Opportunity Employer:
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company