Company Overview:
We are a leading broadband communications and technology company serving millions of residential and business customers across the United States. Our services include internet, TV, mobile, and voice solutions that keep people connected at home and on the go. With a strong focus on innovation and customer experience, we invest in advanced technology, network reliability, and product development to deliver industry-leading solutions for today’s digital world.
Job Summary:
We are looking for a Product Delivery Manager to join our WiFi Product team. This position is responsible for leading a subset of the WiFi Product Roadmap for the team and business. The role will primarily focus on maturing, developing, and deploying a cross-functional roadmap to drive success of highly strategic and visible programs that will meet evolving customer needs and business opportunities.
In collaboration with Operations, Sales, Marketing, Legal, IT, Engineering, and other Product teams, the Product Delivery Manager will help define and execute plans to deliver an industry-leading customer experience.
Pay Rate Range:
- $70 – $75 /hour, depending on experience
Responsibilities:
- Actively and consistently follow and support all efforts to simplify and enhance team efforts including following of processes and standards, as well as definition and implementation of new best practices.
- Accountable for product lifecycle tasks and expectations between roadmap approval and program closeout.
- Accountable and responsible for end-to-end project management artifacts, including project plan, logging and use of RAID logs, reporting, and other communication activities.
- Responsible for effective stakeholder management and ensuring dynamic and appropriate communication for working team members as well as executive stakeholder levels related to the owned roadmap items, or relevant workstreams, as well as other projects of interest.
- Responsible for cross-functional project risk identification and mitigation, including identifying and clarifying known risks, known unknown risks, and facilitating activities to mitigate against unknown unknowns.
- Ensure integration of projects and adjust project scope, timing, and budgets as needed. May also coordinate with multiple project managers to assemble overall program plan.
- Serve as a mentor to product owners and project leaders, assisting with implementing project management processes and recommending improvements.
- Accountable for plans and teamwork assignments, directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, and driving resolution of issues as appropriate.
- Responsible for delivering all projects contained in the project portfolio on time and meeting strategic business requirements.
- Responsible for managing all aspects of the design, development, and implementation of the program portfolio.
- Perform other tasks and duties as assigned to support WiFi product objectives.
Must Have Qualifications:
- Ability to work independently with little supervision
- Strong written and verbal communication skills
- Ability to prioritize and organize effectively
- Ability to define key performance indicators/metrics
- Strong analytical and data interpretation skills
- Ability to document, prepare, and deliver data-driven presentations
- Exceptional ability to communicate with all levels of management and company personnel
- Ability to influence internal and external stakeholders and build consensus
- Strong decision-making and problem-solving skills under pressure
- Ability to develop strong working relationships with peers and project members
- Expertise in overseeing and managing large, complex, strategic projects that impact the organization as a whole
- Advanced ability to implement program and project plans, monitor progress, resource usage, and quality, as well as map critical path and dependencies
- Advanced understanding of managing complex program and project budgets
- Advanced knowledge in conducting risk assessments and developing mitigation plan
- Basic understanding of JIRA concepts and practices
- Proficiency in Microsoft Project software a plus
- Experience with Microsoft SharePoint a plus
Preferred Experience:
- WiFi domain expertise, including understanding of router features and capabilities
- Mobile / 5G domain experience
- Experience developing products or features for subscription-based services
- Experience developing physical products requiring lifecycle management
- Experience as a project, product, or program manager launching physical products
- Experience in the telecommunications industry
Related Work Experience:
- Technical, IT, Or Engineering work experience: 5+ years
- Project/Program Management experience: 7+ years
Education, Certifications:
- Project Management certification or successful completion of a recognized project management curriculum preferred
Equal Opportunity Employer:
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.