The Company
A prominent fortune 500 financial services firm with a nationwide network of independent financial advisors. This company offers an extensive selection of investment products and services to individuals, businesses, and institutions, with a strong emphasis on utilizing innovation and technology to cultivate client relationships.
Responsibilities:
- Gather, analyze, and document business requirements for projects and operational initiatives.
- Contribute to ServiceNow and ITSM-related projects (Incident, Problem, and Change Management).
- Conduct data analysis to support decision-making and project outcomes.
- Prepare reports, process flows, and other supporting documentation as needed.
- Translate business needs into functional and technical specifications.
- Partner with stakeholders across IT and business units to define scope, objectives, and deliverables.
- Support process improvements and technology implementations aligned with business goals.
Preferred Skills & Experience:
- Strong understanding of IT Service Management (ITSM) principles (Incident, Problem, Change).
- Hands-on experience with ServiceNow.
- Familiarity with xMatters integration or notification workflows.
- Experience with data analysis or data science concepts.
- Experience creating ServiceNow reports and dashboards.
- Excellent communication and documentation skills.
- Proven ability to work effectively in fast-paced, cross-functional environments.
Equal Opportunity Employer
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.