The company: We are a leading provider of home services with a nationwide presence, supporting centers across the network with daily projects and activities, focusing on maintaining IT equipment and providing exceptional customer service.
What You Will Be Doing:
- Support centers across the network with daily projects and activities as directed.
- Maintain IT equipment throughout the environment.
- Manage multiple customer requests simultaneously, including troubleshooting PCs, wireless handheld devices, thin clients, printers, MACs, and other end-user devices.
- Provide support to multiple locations remotely.
- Report directly to the IT Manager of the Services Support Desk.
- Assist users with technical issues over the phone and email while providing exceptional customer service.
- Follow standard Deskside operating procedures; accurately update tickets using defined tracking software and processes.
- Utilize Microsoft Office applications for support, reporting, and documentation.
- Collaborate with other business members to escalate or resolve tickets as quickly as possible.
- Take responsibility for issues from start to successful resolution.
- Exercise professionalism in our dynamic, fast-paced environment.
- Take ownership of your work with limited supervision.
- Provide moderately complex technical support for end users.
- Lead installation, configuration, and maintenance efforts related to computer operating systems, particularly macOSX.
- Develop a sound understanding of IT operations, related applications, and IT systems, as well as business processes and procedures.
- Maintain adequate knowledge of operating systems and application software to provide high-level support.
Qualifications:
- Associate or Bachelor’s degree in computer science and/or 3-5 years’ work experience in the specialty area, or an equivalent combination of education and experience, required.
- Experience troubleshooting integrated and interdependent computer systems, with an emphasis on macOSX.
- Ability to prioritize work based on department and production objectives.
- Excellent written and verbal communication skills.
- Ability to work and make decisions independently in a fast-paced environment.
Additional Information:
- Target Start Date: ASAP
- Contract Duration: 6 months
- Location: Scottsdale, AZ
- This is a hybrid position; employees will switch days onsite, with some weeks requiring 2 days and some 3 days in the office. Full in-office presence is required only when executives are in town.
Equal Opportunity Employer:
#LI-EB1 Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.
