Who we are:
A Fortune 500 financial services corporation, with a heritage spanning nearly a century and a half, specializes in a comprehensive suite of investment, insurance, and retirement solutions. Catering to a diverse clientele that ranges from individual investors to corporate entities, the firm is dedicated to forging partnerships that prioritize financial prosperity and security. Through a commitment to innovation and customization, it empowers clients to achieve their financial aspirations both today and, in the years, to come.
Location: Des Moines or Charlotte, NC
What You’ll Do
As an ESOP Client Service Manager 2 on our Employee Stock Ownership Plan (ESOP) Administration team, you’ll establish and maintain effective relationships with ESOP clients to ensure growth, profitability, and retention in retirement services by providing high quality, efficient and prompt service, to meet customer expectations. You will partner with retirement plan service representatives and client advisors to enhance relationships between customer and company while independently managing and coordinating all aspects of a multi-process service offering for a designated group of clients.
What will you be doing:
- Perform accurate recordkeeping of client reporting and processing owning the complete process, analyzing client source data, interpreting individual custom plan documents, preparing employee status and plan level trust/financial reports, process complex allocation transactions, and produce final client and custom participant statements.
- Identify and perform all compliance testing and analysis, detailed distribution and diversification policies and processing, plan termination and de-conversion, legislation and technical knowledge, and develop extensive working knowledge of various operating systems and other proprietary applications.
- Maintain or exceed profitability goals by invoicing accurately and timely, monitoring accounts receivable, reviewing client fee schedule, and meeting productivity and quality goals.
- Communicate with clients proactively to assist with questions, plan complexity discussions, education, participant data, plan administration procedures, etc.
- Promote team development through shared knowledge and information with team members in working to resolve complex situations and provide technical assistance to other internal roles on procedures and task related problems.
- Perform other job-related duties or special projects as required.
As the #1 recordkeeper of Employee Stock Ownership Plans, our client provides a wide range of expertise and support to our clients serving nearly 1,200 custom plans involving various levels of complexity! You will proactively assist clients in understanding requirements, plan language and provide a wide range of services and proactive consulting in a talented team environment.
Qualifications:
- Bachelor’s degree or equivalent experience. (Accounting or Finance preferred)
- 6+ years related business experience. Previous ESOP exp is required.
- Requires extensive knowledge and understanding of plan and contract documents, accounting and record-keeping systems, manuals, procedures and company products and services, and PC applications including strong Excel proficiency.
- Open to occasional overnight travel (1-3 times per year) to participate in customer meetings and industry conferences may be necessary.
- Ability to balance working independently with working in a team environment to meet customer needs and achieve overall goals.
Work Environments
This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). You’ll work with your leader to figure out which option may align best based on several factors.
Equal Opportunity Employer:
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.