The Company:
We are a leading provider of satellite television, wireless services, and innovative technology solutions. With over 40 years of industry experience, we have consistently disrupted the market by pioneering advancements. We are committed to delivering exceptional service and connectivity to millions of customers nationwide. Our team is driven by a passion for innovation, collaboration, and growth, making this an exciting place to build a career and shape the future of communication.
Job Summary:
This role supports a 24/7 Wireless Network Operations Center (NOC), focused on monitoring and troubleshooting the Transport Network. The Fault Isolation & Management (FIM) Engineer is responsible for identifying and resolving transport-related issues, escalating as needed, and ensuring service is restored quickly and efficiently.
The FIM Engineer works across network functions, leads incident analysis, and provides advanced technical support to Network Surveillance teams. The role involves continuous collaboration with internal teams and external vendors to maintain high service availability and drive operational excellence.
Key Responsibilities:
- Monitor Transport EMS systems and observability tools
- Identify and assess incidents, log tickets using ServiceNow, and initiate troubleshooting
- Coordinate with market teams through chat channels and support post-maintenance health checks
- Lead incident analysis and resolution, ensuring detailed ticket updates and process adherence
- Prioritize incidents based on impact and urgency
- Escalate complex issues to engineering or vendor teams as needed
- Manage outages, ensure SLA/KPI compliance, and resolve chronic issues
- Collaborate with internal teams (e.g., RF, Integration, Core, Cloud, Engineering) and fiber providers (e.g., AT&T, Zayo)
- Maintain a high level of network availability (>99.50%) and a minimal incident backlog
- Provide next-level and knowledge transfer support to Network Surveillance teams
Skills & Qualifications:
- Bachelor’s or Master’s degree (or equivalent experience)
- 5–7 years of experience in telecom and networking
- Strong background in NOC operations, 4G/5G troubleshooting, and transport networks
- Deep understanding of routing protocols (eBGP, iBGP, ISIS), MPLS, L2/L3 VPNs, and the OSI model
- Familiarity with SDH, DWDM, SON, and ACI technologies; CCNP certification is a plus
- Experience managing incidents in shift environments
- Effective organizational and problem-solving skills under pressure
- Able to work independently and manage priorities in a fast-paced setting
- Strong interpersonal, communication, and knowledge-sharing skills
Equal Opportunity Employer:
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.