Desktop Analyst II
Target Pay Rate: $50-$60 per hour (based on earlier information; exact rate to be confirmed early next week)
Overview
Join a growing organization committed to supporting its internal teams with innovative IT solutions. As a Desktop Analyst II, you’ll play a vital role in delivering high-quality technical support to our internal employees. This full-time, on-site position offers an exciting opportunity for those looking to enhance their skills in a dynamic environment focused on refresh work and timely IT solutions. If you’re passionate about customer service, have strong technical expertise, and want the chance to grow within a forward-thinking company, this role could be your next career step.
Required Skills
- 2+ years of experience in technical support, supporting Windows and Mac devices
- Hands-on experience with workstation setup, refreshes, and decommissioning
- Knowledge of Active Directory, Microsoft Office, Office 365, and networking fundamentals
- Ability to troubleshoot and support end-user computing devices, printers, and wireless devices
- Experience with remote device support, VPN connectivity, and IT ticketing systems
- Strong customer service and communication skills
Nice-to-Have Skills
- Experience with ServiceNow or similar ticketing platforms
- Background working in a fast-paced, client-interaction environment similar to Geek Squad
- Familiarity with device imaging, hardware troubleshooting, and asset inventory management
- Knowledge of proprietary applications and support for conference room technology
Preferred Education and Experience
- Associate degree, certification, or training in Computer Science or related field
- Industry experience supporting desktop hardware and software
- Experience supporting refresh cycles and end-user device deployments
Other Requirements
- Must work onsite at the corporate office, 5 days a week
- Support involves active interaction with internal teams and clients
- Ability to work independently and manage multiple requests in a fast-paced setting
- Willingness to grow and develop within the role, with potential for conversion to full-time employment
If you’re ready to contribute your technical skills and deliver exceptional support, we encourage you to apply!
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.