The Company:
Large Insurance Organization
What You Will Be Doing:
As a Customer Care Representative, you’ll be the first point of contact for members seeking information about insurance coverage. Whether it’s enrolling in a new policy or addressing service questions, you’ll provide expert assistance and outstanding service. Key responsibilities include:
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Responding to inbound calls and digital inquiries with warmth and clarity, guiding members through their insurance questions.
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Proactively making follow-up and outreach calls to prospects, helping turn interest into enrollment.
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Handling service-related issues involving claims, billing, and enrollment with professionalism and care.
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Preparing personalized correspondence related to sales and service requests.
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Collaborating with carriers and internal teams to ensure a smooth customer experience.
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Recommending and explaining insurance products that best suit each member’s needs.
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Advocating for clients by troubleshooting and resolving issues with insurance carriers.
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Staying adaptable to industry changes, new technologies, and internal policy updates.
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Meeting and exceeding personal performance goals including sales targets and service quality metrics.
What We’re Looking For
We’re seeking someone who is both people-focused and detail-oriented—someone who takes pride in helping others while staying organized and efficient. To succeed in this role, you’ll need:
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Prior experience in insurance, or sales (not required).
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Excellent communication skills—both verbal and written—with a warm, professional tone.
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Confidence in navigating conversations about insurance products, with the ability to clearly explain benefits and procedures.
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Comfort with technology, including customer service platforms and Microsoft Office tools.
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A solution-oriented mindset and the ability to adapt to change quickly.
Why You’ll Love Working Here
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Make an Impact: Help people feel confident about their coverage and support them when it matters most.
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Collaborative Culture: Work alongside a supportive team that values your ideas and celebrates your wins.
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Growth Opportunities: Expand your knowledge of the insurance industry and advance your career.
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Stability & Support: Enjoy a structured environment with clear expectations and training to set you up for success.
Equal Opportunity Employer:
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.