The Company:
HVAC Manufacturing Company
What You Will Be Doing:
Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Qualifications:
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Address Customer Complaints: Manage and resolve customer service or billing issues by facilitating merchandise exchanges, processing refunds, and making necessary billing adjustments.
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Communicate with Customers: Initiate contact with customers to respond to inquiries or to inform them of the outcomes of claim investigations and any planned adjustments.
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Escalate Unresolved Issues: Refer unresolved customer grievances to designated departments for further investigation and resolution.
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Maintain Records: Document customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken.
Equal Opportunity Employer:
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.