The Company:
We are a leading provider of satellite television, wireless services, and innovative technology solutions. With over 40 years of industry experience, we have consistently disrupted the market by pioneering advancements. We are committed to delivering exceptional service and connectivity to millions of customers nationwide. Our team is driven by a passion for innovation, collaboration, and growth, making this an exciting place to build a career and shape the future of communication.
Job Summary:
We’re hiring a skilled UX/UI Designer and Developer with strong experience in AWS Connect. This hybrid role focuses on creating intuitive tools for call centers and customer service, using AWS technologies to enhance both agent and customer experiences.
Responsibilities:
- Design user-friendly interfaces for portals, IVRs, chatbots, and agent dashboards
- Build and optimize AWS Connect contact flows, IVRs, and system integrations
- Use AWS tools like Lambda, Lex, Polly, and CloudWatch to enhance solutions
- Collaborate with cross-functional teams to ensure effective, scalable designs
- Lead testing, prototyping, and continuous improvement using real-time feedback
- Monitor performance metrics and make data-driven improvements
Requirements:
- Bachelor’s degree in design, IT, or related field
- 5+ years of UX/UI experience, especially with call center tools
- Strong hands-on experience with AWS Connect and related services
- Front-end development skills (HTML, CSS, JavaScript)
- Familiarity with tools like Figma, Sketch, Adobe XD
- Excellent collaboration, communication, and problem-solving skills
Preferred:
- Experience with AI tools (Amazon Lex, chatbots)
- Agile methodology and tools (Jira, Trello)
- AWS certifications
- Understanding of customer service KPIs and analytics
Equal Opportunity Employer:
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.