Company:
Global Manufacturing Company
Qualifications:
- Foster positive working relationships with internal and external stakeholders.
- Respond to inquiries via phone, email, and digital channels regarding parts orders.
- Collaborate with colleagues across various levels and departments to address customer inquiries promptly and comprehensively.
- Contribute to customer service initiatives such as MDI (Monitoring for Daily Improvement).
- Verify part availability, identify suitable components, and confirm pricing.
- Utilize available tools to identify common parts and coordinate resources for complex requests.
- Locate and process orders for external customers, liaising with suppliers as needed to expedite orders.
- Coordinate with planning, operations, and field teams to ensure timely order fulfillment.
- Monitor and manage open orders, taking proactive steps to keep customers informed.
- Engage with cross-functional teams as required to meet customer demands.
- Exercise sound judgment, problem-solving, and decision-making skills with a courteous and professional demeanor, prioritizing the interests of customers and the organization.
- Support process improvement efforts and ongoing learning initiatives.
- Undertake additional responsibilities as delegated by the order management team leader.
- Demonstrate effective teamwork and the ability to work autonomously.
- Possess basic proficiency in data analysis relevant to customer service and order management.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Oracle R12.
Equal Opportunity Employer:
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.
