The Company
A prominent fortune 500 financial services firm with a nationwide network of independent financial advisors. This company offers an extensive selection of investment products and services to individuals, businesses, and institutions, with a strong emphasis on utilizing innovation and technology to cultivate client relationships.
CXOne Quality Analytics & Platform Insights Engineer
Join our client’s organization committed to transforming contact center excellence through advanced analytics and platform insights. As a CXOne Quality Analytics & Platform Insights Engineer, you will play a pivotal role in enhancing our client’s customer interaction technologies by delivering actionable insights, refining quality tools, and increasing platform observability. This is an exciting opportunity for technical experts eager to make a measurable impact in a dynamic, collaborative environment.
Required Skills:
- Hands-on experience with Nexidia, CXOne Quality Management, and/or advanced CXOne analytics tools
- Strong data analysis, reporting, and visualization skills (Power BI, Tableau, or similar)
- Ability to operate independently and own end-to-end deliverables
- Knowledge of IVR/contact management technologies and customer journey data
- Proven ability to support enterprise-scale contact center environments
Nice to Have Skills:
- Experience with observability tooling, monitoring frameworks, or performance dashboards
- Familiarity with Dynamics 365 or other CRM/CTI data structures
- Background in regulated industries with compliance standards
- Knowledge of routing, metadata tagging, and platform integration best practices
- Previous involvement in platform stability and system health analysis
Preferred Education and Experience:
- B.A./B.S. in Data Science, Computer Science, Engineering, or a related field
- 3+ years supporting contact center analytics or quality assurance environments
- Hands-on experience with enterprise analytics platforms and quality management tools
Other Requirements:
- Ability to collaborate across multiple technical teams and stakeholders
- Strong documentation and training skills
- Flexibility to adapt in a fast-paced, lean engineering environment
Elevate your career by contributing to innovative analytics solutions that drive operational excellence. If you are passionate about leveraging data to improve customer and agent experiences, we want to hear from you—apply today to become part of our client’s forward-thinking team.
Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.